CONSUMER DISPUTE

In the event of a consumer dispute, the consumer may use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr or the following alternative consumer dispute resolution entities:1. CNIACC - National Center for Information and Arbitration of Consumer ConflictsTel .: 213 847 484; Email: cniacc@unl.pt2. CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts in the AlgarveTel .: 289 823 135; E-mail: cimaal@mail.telepac.pt3. Arbitration Center for Consumer Conflicts in the District of CoimbraTel .: 239 821 690/289. E-mail: geral@centrodearbitragemdecoimbra.com4. Lisbon Consumer Conflict Arbitration CenterTel .: 218 807 000/218807030.E-mail: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt5. Porto Consumer and Arbitration Information CenterTel .: 225 508 349/225 029 791; E-mail: cicap@mail.telepac.pt6. Vale do Ave Consumer Conflict Arbitration Center / Arbitral TribunalTel .: 253 422 410; Email: triave@gmail.com7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitral Tribunal)Tel .: 253 617 604; Email: geral@ciab.pt8. Arbitration Center for Consumer Conflicts in the Autonomous Region of MadeiraAddress: Rua Direita, 27 - 1º Andar, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.ptFor more information see the Consumer Portal at www.consumidor.pt